Official Portal of the Kelantan State Government
Percentage of achievement of each promise in the Customer Charter for the year 2025, by month.
| Charter | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1Garbage collection will be carried out daily | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| 2Decision on building construction/boundary changes and changes in conditions within a period of 108 days | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| 3Decision on application for Certificate of Occupancy within a period of 2 weeks | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| 4Decision on application for business and enterprise premises license within a period of 4 weeks | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| 5Payment of assessment tax, contribution to rates and parking fees within 5 minutes | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| 6Decision on application for rental of Tanah Merah District Council equipment within 15 minutes | 95% | 95% | 95% | 95% | 95% | 95% | 95% | 95% | 95% | 95% | 95% | 95% |
| 7Providing customer complaint responses within 5 working days up to 30 working days depending on the scale of each case | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| 8We promise that all applicable laws in the Council area will be enforced fairly to ensure orderly development, cleanliness and beauty are maintained as best as possible | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |