Customer Charter

Tanah Merah District Council's promise to customers. Monthly achievements are reported in the Customer Charter Achievements.

Tanah Merah District Council Customer Charter

  1. Garbage collection will be carried out every day.
  2. Decisions on building construction/boundary changes and changes in conditions within 108 days.
  3. Results of applications for Certificate of Occupancy within 2 weeks.
  4. Results of applications for business and enterprise premises licenses within 4 weeks.
  5. Payment of assessment tax, contributions to rates and parking fees within 5 minutes.
  6. Results of applications for Tanah Merah District Council equipment rentals within 15 minutes.
  7. Responding to customer complaints within 5 working days up to 30 working days depending on the scale of each case.
  8. We promise that all applicable laws in the Council area will be enforced fairly to ensure orderly development, cleanliness and beauty are maintained as best as possible.

Charter by department

Administration Department5 promises

  1. We promise to provide friendly service for every customer call.
  2. We will serve customers in the order they should be served.
  3. We will respond and provide feedback on letters submitted to the Council within 1 week.
  4. We will provide fast and accurate service for Council staff services.
  5. We will be patient and ready to accept suggestions and advice from Council customers.

Finance Department4 promises

  1. Tax, license and rental bills will be processed without issues within 5 minutes.
  2. Fast and accurate service and polite and courteous treatment.
  3. Financial planning is carried out meticulously and all regulations regarding financial management are adhered to.
  4. Payments to suppliers will be processed within 4 weeks.

Assessment Department6 promises

  1. We issue assessment tax bills by the latest on 31 January for the first half-year payment and 31 July for the second half-year payment each year.
  2. We accept assessment tax payments for a one-year period within the first half-year payment period.
  3. All assessment tax bill payments without issues will be completed within a period not exceeding 5 minutes.
  4. Providing opportunities for property owners who are assessed to make appeals and objections.
  5. Providing opportunities to make overdue assessment tax payments.
  6. We will provide assessment tax appeal results within 6 weeks.

Development and Engineering Department5 promises

  1. Repairing minor road damages in the Council area within 7 weeks.
  2. Applications to dig/break roads in the Council area will be approved within 2 weeks.
  3. Repairing damaged drains within 2 weeks.
  4. All complaints of damages to Council premises will be addressed within one week.
  5. Approval of machinery/tent/umbrella/table and chair rental services within 1 day.

Licensing, Cleanliness and City Beauty Department1 promise

  1. Ensuring that complete and compliant licensing applications are processed and licenses are issued within the specified period according to the type of license category.