Official Portal of the Kelantan State Government
The Kelantan Public Complaint System (e-Complaint) is an integrated complaint gateway of the State Government that enables the public to submit complaints, comments, reprimands, suggestions and questions related to services provided by the State Government.
In addition to the e-Complaint system, the public can also channel complaints through the Public Complaint Management System (SISPAA) and the Rakyat Respons smartphone application developed by the Public Complaints Bureau, Prime Minister's Department (BPA, JPM).
In this regard, posters of the Announcement and the Public Complaint System Announcement in the Kelantan State Government Secretary's Administration are provided for announcement and information to all officers and staff, customers and the local community.
It is hoped that this announcement will raise public awareness of the available complaint channels, thereby supporting the Government's ongoing efforts to strengthen efficient, transparent and effective public complaint management.
Any further questions regarding the system can be submitted to the Corporate Management Division, Kelantan State Government Secretary's Office via telephone 09-748 1957 (extension 8226).